TetherFree support.

Help with budgeting, subscriptions, family groups, and Kids Mode — plus a direct line to a real person. We aim to respond within 2 business days.

Prefer to write directly? hello@tether-free.app

On this page

How can we help?

Getting started

New to TetherFree?

TetherFree is a family-shared budgeting app for iPhone. Budget together, set kids’ allowances, save toward goals, and build a debt-payoff plan — with no ads and no data selling.

What you’ll need

Set up your account

  1. Download TetherFree and tap Create account.
  2. Confirm your email from the link we send you.
  3. Add your first category or log a transaction to get going.

Once you’re in, open Help & Tips inside the app for guided walkthroughs of every feature.

Subscription & billing

Managing your subscription

TetherFree is free for personal budgeting. Family plans add shared budgets, Kids Mode, chores, and more.

FreePersonal $0 Personal budgeting, bills, and debt payoff for one person.
Most popularFamily Basic $4.99 /month Everything in Free, shared across up to 5 members.
Bigger familiesFamily Plus $9.99 /month Shared budgeting for up to 10 members.
Auto-renewal

Payment is charged to your Apple Account at confirmation of purchase. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel subscriptions in your device Settings.

How to cancel

  1. Open Settings on your iPhone.
  2. Tap your name, then Subscriptions.
  3. Select TetherFree, then Cancel Subscription.

Restore purchases

Sign in with the same Apple Account you used to subscribe, then tap Settings → Restore Purchases.

Refunds

Refunds are handled by Apple. Visit reportaproblem.apple.com.

Family

Family features

Create a family group

Subscribe to a family plan, open the Family tab, and tap Create Family Group. Your invite code appears at the top of the Members screen.

Join a family

Sign up, open the Family tab, tap Join with Invite Code, and paste the code you were given.

Roles

Change a member’s role

As the Owner, go to Family → Members, select a member, and choose a new Role.

Remove a member or leave

Use the same Members screen to remove someone. Owners can’t simply leave — you must disband the group to leave it.

Invite-code security

Invite codes are 16 characters and belong to a single family. To regenerate a code, disband and recreate the group.

Kids Mode · v1.2

Kids Mode

A simplified home screen for family members marked as children.

App style

Pick how it looks for each child in Members → (child) → Kid App Style:

Allowance

Set an allowance in Owner → Members → (child) → Set Allowance, weekly or monthly.

Category caps

Optionally set per-category dollar limits. The child gets a gentle warning when they go over one.

Logging spending

A child taps “I Spent Something,” picks an emoji category, and it’s saved as an expense against the family.

Goals for a child

Go to Family → Goals → +New, toggle “Just for a family member,” and pick the child.

Chores

Chores & rewards

Chores are off by default. The Owner turns them on under Family → Chores.

Create a chore

Give it a name, an icon, and a dollar reward — and optionally assign it to a specific child.

How kids complete them

A child taps “I Did It,” and the chore shows “Waiting for approval.”

Approving chores

The Owner approves or denies from Family → Chores → Pending Approvals. Approved chores automatically top up that child’s allowance for the current period.

Budgets

Budgets, bills & debts

Categories & monthly limits

Create spending categories, each with a monthly limit, and watch your progress as you log transactions.

Recurring bills

Add recurring bills and mark them paid — doing so automatically creates a matching transaction.

Debt payoff

Pick a strategy — Snowball (smallest balance first) or Avalanche (highest interest first) — and set your monthly debt budget.

Payoff timeline

Your payoff timeline projects when each debt is cleared based on the monthly amount you commit, so you can see the impact of paying a little more.

Data & privacy

Data & privacy

What we store

Where it lives

Your data is stored in Google Firebase, encrypted in transit and at rest.

What we don’t collect

Bank connections Coming soon

When bank linking arrives, Plaid handles your credentials — TetherFree never sees your bank password.

For the full details, read the TetherFree Privacy Policy.

Account

Account management

Reset your password

On the sign-in screen, tap Forgot password and we’ll email you a reset link.

Sign out

Go to Settings → Account → Sign Out.

Delete your account

Settings → Account → Delete Account. This is permanent: it purges all of your personal data and disconnects any bank you linked. Family-shared data your family created stays available to the other members.

Export your data

Data export is coming in a future update. Until then, email us and we’ll help.

Common issues

Frequently asked

My subscription didn’t unlock

Tap Settings → Restore Purchases and make sure you’re signed in with the same Apple Account you subscribed with.

I lost my invite code

As the Owner, open Family → Members — the invite code is shown at the top.

My kid can’t see chores

Chores are off by default. The Owner needs to enable them under Family → Chores.

Bank sync isn’t showing

Bank connections launch in v1.1 — they’re not available yet.

My family plan says I’m not premium

Check Settings → Subscription, then try Restore Purchases with the Apple Account you used to subscribe.

Feedback

Bug reports & feature requests

Found a bug or have an idea? Email hello@tether-free.app. To help us fix things fast, please include:

Contact

Still need a hand?

Email a real person on the TetherFree team. We aim to respond within 2 business days.

TetherFree support
hello@tether-free.app

We read every message and aim to reply within 2 business days.

Compose email

Bug or crash

Something broke or behaved unexpectedly.

Report a bug →

Billing question

Subscriptions, receipts, or refunds.

Ask about billing →

Data & privacy

Access, export, or deletion requests.

Make a request →

Feature idea

Tell us what would make TetherFree better.

Share an idea →